Here are some frequently asked questions about our online shop service. Hopefully you will find the answer to your question below.
Can I send as a gift?
Our pasties and cream teas make the perfect gift – we are always delighted to include a handwritten message for you. Just tell us what you want in your message at the time of order. We also don’t include any sales details in the box.
Is delivery really free?
Yes, we do not charge for delivery. Our prices include postage and packing, there are no further charges added. All 2nd, 3rd, 4th and 5th (max 5 boxes) ordered at the same time and sent to the same delivery address WILL BE CHARGED AT THE EQUIVALENT OF JUST £25* EACH. Our shopping cart will automatically apply the discount or if ordered by phone, the discount will be applied at time of order. Why not therefore share a delivery with friends – subsequent boxes all charged at just £25* each. *Offer excludes Cream Teas and gluten free.
Can you send cream teas and pasties together?
Yes, but not in the same boxes due to the pasties being frozen. You can request pasties and a cream tea to be sent together to one address – this will incur less cost than if you send separately (see FAQ – Is delivery really free?).
How long should I bake the pasties for?
All deliveries are supplied with full baking instructions. All ovens vary but as a general rule: Preheat your oven to 190C (375F). Take item from freezer, remove any packaging and place on a baking tray lined with baking paper. Bake for product guide time (Medium Pasties – 50 / 60 minutes, Cocktail Pasties – 45 / 55 minutes) until the pastry is golden brown and the filling is piping hot (over 95C).
Do you have products available for Vegetarians and/or Gluten Free?
We do not make gluten free products ourselves. However, we now stock delicious gluten free pasty pies from The Little Gluten Free Pasty Pie in Titagel. Our Vegetable and Cheese and Vegetable Pasties are suitable for vegetarians and are available in both medium and cocktail size.
How long can I keep the pasties in the freezer?
For best results, use the frozen pasties within 6 months of receipt. We bet however you won’t be able to wait that long!
What should I do when my delivery arrives?
Please ensure that there will be someone available to receive the delivery and get the pasties straight into a freezer. Don’t worry if the pastry has started to thaw a little, simply put in your freezer for when you are ready to use them. Even if you plan to use them that day, put them in the freezer as you will get best results when baking from frozen. The baking instructions included with every delivery will tell you all you need to know.
When will I get my order?
Our courier delivers TUESDAYS to FRIDAYS ONLY. You can order up to 11am for the day after delivery. For example, orders for a Tuesday delivery need to be with us by 11am on Monday. Orders for a Friday delivery need to be with us by 11am on Thursday. We do always try to send your delivery out the next day, however sometimes we may not have the stock and the parcel will arrive the following delivery day. Look out for your “Order Complete” email so you know when it will arrive. Orders can obviously be made in advance and if the pasties are for a special occasion or gift please try and order as early as you can!
How can I order and what payment methods are available?
You can order online or if you prefer, give us a call on 01209 820321 (option 5). Our office is manned between 8am and 3pm. Our online shop uses a secure Realex portal. We can also take your order by telephone with a credit and debit card – these details are shredded immediately after use. Cheque payment is also ok – send made out to Prima Bakeries Ltd at Wheal Rose, Scorrier, Redruth, Cornwall, TR16 5BX (leave plenty of time for the cheque to get to us).
Where do you deliver to?
UK mainland addresses only. We regret that due to courier delivery charges there are also some UK destinations that we cannot deliver to. Items cannot therefore be sent to the following locations: Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland, the Scottish Islands and the following postcodes in Scotland: AB37, AB38, AB41-56, FK19-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW1-KW17, KY15-17, PA20-PA78, PH1-PH50 and ZE1-ZE3.
Are your Cornish Pasties made to a traditional Cornish recipe?
Absolutely! Since 2011, genuine Cornish Pasties can only be made in Cornwall and we are proud members of the Cornish Pasty Association. To be called a Cornish Pasty, they are only allowed to include the traditional approved ingredients: beef, potato, onion, swede / turnip and seasoning. They must also be crimped to the side. This “side handle” of pastry was thrown away by the underground Cornish tin miners in centuries gone by. This avoided them eating the arsenic from their hands and also appeased the tin mine spirits, the Cornish “Knockers”. The only other things that Prima puts into its traditional Cornish Pasties is a little butter (allowed under the rules) and lots of LOVE!
Are your Cornish Pasties sent fresh or frozen?
Frozen. Unlike other suppliers of pasties by post, we only send our pasties frozen and unbaked. We make and freeze our pasties each day, locking in goodness and flavour and then send them out frozen in an insulated polybox with a freezer pad. Our nearby courier picks them up from us at late in the afternoon and they are delivered to you the following morning before 12 noon. This way you can enjoy the pasties when you are ready and they will come out of your oven fantastically fresh and will taste just as if you were in Cornwall! We use this method ourselves in our shops as do our wholesale customers.
Can I order from outside of the UK?
Sorry, we currently only send pasties and cream teas to UK mainland addresses.